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Global Agent Performance Optimization (APO) Market Size, Share and Trends Analysis Report 2022-2030 by Type Application, Region (North America, Middle East & Africa, Europe, Asia Pacific), Top Players Data And Segment Forecasts

  • Report ID: 57202
  • Date: Jan, 2023
  • Pages: 109
  • Category: ICT & Media


Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Global Agent Performance Optimization (APO) Market research report 2022-2030 will provide an outline of the industry potential, demographics and trends in the business. It will also identify high potential prospects to call on while conducting sales calls on current markets as well as identify disadvantages and opportunities in the industry.

The global Agent Performance Optimization (APO) Market size was valued at $xxx million in 2021, and is projected to reach $xxx million by 2030, registering a CAGR of xx% from 2022 to 2030.

The market potential is evaluation of the potential value of an existing or new business venture. Identifying key drivers, barriers and opportunities are essential to help assess the risk associated with taking your position in the global market.

The latest report published by Altus Market Research on Agent Performance Optimization (APO) market will help you to understand your customers, the demand for their needs and perhaps hidden expectations in their mind. It will provide important information about the market penetration, the competitive scenario among existing players, SWOT analysis etc. In one word a Agent Performance Optimization (APO) Market Research Report is nothing but ways to get a perfect understanding of current situation in the industry with respect to growth, demographics and competition.

This Agent Performance Optimization (APO) Market research covers latest industry trends, consumer behaviours, competitors and others. Global revenue size, share and forecast of Agent Performance Optimization (APO) market in terms of volume and value for each of the segmented countries is added in the report. Scope, demand and supply chain analysis with SWOT analysis on major players active in the global market is also included in the report.

Major Players in the Agent Performance Optimization (APO) Market:

NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

The global market report provides a comprehensive analysis of key industry trends, growth drivers and restraints, demand and supply scenarios in detail. A complete understanding of the global Agent Performance Optimization (APO) market dynamics helps one draw out the right roadmap strategically to achieve goals by identifying opportunities in both saturated and emerging markets.

Based on our research and discussions with industry experts, we have identified an opportunity to gain a greater understanding of the current market. Based on our projections of both demand and supply within the Agent Performance Optimization (APO) market segment and the short term & long-term potential, we have identified several opportunities to increase our sales rep’s ability to leverage existing clients and also target new market segments.

Porter’s Five Forces Analysis is analysed based on the value chain and five forces model. The study also provides information about implementing Porter’s Five Forces Analysis along with Applications, Demand, Competition and threat from existing trends. In other hand it also provides factors to consider while doing research on any specific segment of global Agent Performance Optimization (APO) market.

The market analysis of the product helps close a deal or help in identifying new opportunities. This analysis helps decision makers to understand the market in depth. it helps to identify the buyer segments and their needs, how will they use that product who are the top influencing factors for success for this product?

The Agent Performance Optimization (APO) market revenue share, pricing power and the threat of new entrants are analysed in detail to determine the intensity of competition in your market. It provides an opening for effective strategic planning and decision-making. This report provides an overview of the key trends affecting the global markets over the next 10 years. The study focuses on key growth drivers and restraints on innovation across regions in order to gauge the potential impact on growth pattern.

It determines the intensity of competition, identify the competitors’ strategies, assess their financial performance, and predict the attractiveness of the industry to potential entrants. The market analysis provides a clear picture of the growth status and dynamics, including the inputs that are impacting the industry.

Global Agent Performance Optimization (APO) market: Type

Cloud Based
On Premises

Global Agent Performance Optimization (APO) market: Applications

Small & Mid-sized Businesses
Large Enterprises

Geographically, the following regions together with the listed global markets are fully investigated:

• North America (U.S., Canada, and Mexico)
• Europe (Germany, UK, France, Spain, Italy, Netherlands, Rest of Europe; Rest of Europe is further segmented into Russia, Switzerland, Poland, Sweden, Belgium, Austria, Ireland, Norway, Denmark, and Finland)
• APAC (Japan, China, South Korea, Australia, India, and Rest of APAC; Rest of APAC is further segmented into Malaysia, Singapore, Indonesia, Thailand, New Zealand, Vietnam, Taiwan, and Philippines)
• South America (Brazil, Chile, Argentina, Rest of South America)
• MEA (UAE,Saudi Arabia,South Africa and Rest of MEA)

Growth Strategies by Industry Giants:

A revenue growth strategy is the answer to rising competition and the need to stay ahead of your competitors. Learn how some of the world's top companies are doing just that by analyzing their strategies in detail with this full report from Altus Market Research.

This market research report can help you grow your business by offering strategic advice and resources, such as tailoring your approach to your target customers, handling brand communication effectively and maintaining a consistent business presence. Also, our industry-leading market research helps the top players in their businesses reach the next level of growth.

The competition is fierce in the Agent Performance Optimization (APO) market. Navigating the market is not an easy task for these giants. Ten big business giants in the industry have adopted various strategies to expand their market share. These strategies include product portfolio expansion, mergers & acquisitions, agreements, geographical expansion and collaborations that result in innovation and strengthen their foothold in the industry. Among these strategies, product portfolio expansion is the most popular one. The company brings more innovations and better products to the Agent Performance Optimization (APO) market by expanding the portfolio areas. This gives them a competitive advantage over other players in the industry.

Key Benefits for Companies and Investors from this Research Report:

1) Who are the key participants in the Agent Performance Optimization (APO) market share?
2) What factors are affecting the market growth?
3) What strategic options do they have?
4) Which ones are missing from their decision matrix?
5) How many competitors are there?
6) How big are these companies compared to other competitors?
7) What is their size today, five years ago and what is expected over 2022-2030?
8) Is there a company that has significant influence on other players?
9) Competitor product lists and companies perceived as "best" in terms of innovation

Reasons to Purchase this Research Report

• The most thorough study on this industry, encompassing 12 regions, will provide you a genuinely worldwide view.
• Recognize the impact of the coronavirus on the Agent Performance Optimization (APO) market growth and how it is expected to change and expand as the virus's effects fade.
• Develop national and regional plans based on research and analysis conducted locally.
• Find investment opportunities in growing segments over 2022-2030
• Top perform rivals by using forecast data as well as Agent Performance Optimization (APO) market drivers and trends.
• Recognize consumer needs based on recent market research results.
• Performance comparisons with significant rivals.
• For better planning, take use of the connections between important data sets.
• Appropriate for using high-quality, trustworthy data and analysis to support your internal and external presentations.


Part 1 Market Overview
1.1 Market Definition
1.2 Market Development
1.2.1 Current Situation
1.2.2 Aspects of COVID-19 Impact
1.3 By Type
Table Type of Agent Performance Optimization (APO)
Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020
1.4 By Application
Table Application of Agent Performance Optimization (APO)
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020
1.5 By Region
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020
Figure Asia Agent Performance Optimization (APO) Market Share by Region in 2020
Part 2 Key Companies
2.1 NICE Ltd
2.1.1 Company Profile
Table NICE Ltd Overview List
2.1.2 Products & Services Overview
2.1.3 Sales Data List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
2.2 Genesys
2.3 Verint Systems Inc
2.4 Aspect
2.5 Calabrio
2.6 Five9
2.7 Teleopti AB
2.8 ZOOM International
2.9 InVision AG
2.10 Upstream Works Software
2.11 Envision Telephony
2.12 CallMiner
2.13 CallFinder
2.14 HigherGround, Inc.
Part 3 Global Market Status and Future Forecast
3.1 Global Market by Region
Table Global Agent Performance Optimization (APO) Market by Region, 2016-2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Region, 2016-2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020 (Volume)
Table Price List by Region, 2016-2020
3.2 Global Market by Company
Table Global Agent Performance Optimization (APO) Market by Company, 2016-2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Company in 2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Company, 2016-2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Company in 2020 (Volume)
Table Price List by Company, 2016-2020
3.3 Global Market by Type
Table Global Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
3.4 Global Market by Application
Table Global Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
3.5 Global Market by Forecast
Figure Global Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 4 Asia-Pacific Market Status and Future Forecast
4.1 Asia-Pacific Market by Type
Table Asia-Pacific Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table Asia-Pacific Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
4.2 Asia-Pacific Market by Application
Table Asia-Pacific Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table Asia-Pacific Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
4.3 Asia-Pacific Market by Geography
4.3.1 China Market Status and Future Forecast
Figure China Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure China Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure China Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure China Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.3.2 Southeast Asia Market Status and Future Forecast
Figure Southeast Asia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Southeast Asia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Southeast Asia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Southeast Asia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.3.3 India Market Status and Future Forecast
Figure India Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure India Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure India Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure India Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.3.4 Japan Market Status and Future Forecast
Figure Japan Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Japan Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Japan Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Japan Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.3.5 Korea Market Status and Future Forecast
Figure Korea Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Korea Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Korea Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Korea Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.3.6 Oceania Market Status and Future Forecast
Figure Oceania Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Oceania Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Oceania Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Oceania Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
4.4 Asia-Pacific Market by Forecast
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 5 Europe Market Status and Future Forecast
5.1 Europe Market by Type
Table Europe Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table Europe Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure Europe Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
5.2 Europe Market by Application
Table Europe Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table Europe Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure Europe Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
5.3 Europe Market by Geography
5.3.1 Germany Market Status and Future Forecast
Figure Germany Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Germany Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Germany Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Germany Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.2 UK Market Status and Future Forecast
Figure UK Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure UK Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure UK Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure UK Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.3 France Market Status and Future Forecast
Figure France Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure France Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure France Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure France Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.4 Italy Market Status and Future Forecast
Figure Italy Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Italy Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Italy Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Italy Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.5 Russia Market Status and Future Forecast
Figure Russia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Russia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Russia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Russia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.6 Spain Market Status and Future Forecast
Figure Spain Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Spain Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Spain Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Spain Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.6 Netherlands Market Status and Future Forecast
Figure Netherlands Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Netherlands Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Netherlands Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Netherlands Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.7 Turkey Market Status and Future Forecast
Figure Turkey Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Turkey Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Turkey Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Turkey Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.3.6 Switzerland Market Status and Future Forecast
Figure Switzerland Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Switzerland Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Switzerland Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Switzerland Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
5.4 Europe Market by Forecast
Figure Europe Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 6 North America Market Status and Future Forecast
6.1 North America Market by Type
Table North America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table North America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure North America Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
6.2 North America Market by Application
Table North America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table North America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure North America Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
6.3 North America Market by Geography
6.3.1 United States Market Status and Future Forecast
Figure United States Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure United States Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure United States Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure United States Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
6.3.2 Canada Market Status and Future Forecast
Figure Canada Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Canada Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Canada Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Canada Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
6.3.3 Mexico Market Status and Future Forecast
Figure Mexico Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Mexico Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Mexico Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Mexico Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
6.4 North America Market by Forecast
Figure North America Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure North America Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 7 South America Market Status and Future Forecast
7.1 South America Market by Type
Table South America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table South America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure South America Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
7.2 South America Market by Application
Table South America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table South America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure South America Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
7.3 South America Market by Geography
7.3.1 Brazil Market Status and Future Forecast
Figure Brazil Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Brazil Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Brazil Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Brazil Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
7.3.2 Argentina Market Status and Future Forecast
Figure Argentina Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Argentina Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Argentina Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Argentina Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
7.3.3 Columbia Market Status and Future Forecast
Figure Columbia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Columbia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Columbia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Columbia Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
7.3.4 Chile Market Status and Future Forecast
Figure Chile Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Chile Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Chile Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Chile Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
7.3.5 Peru Market Status and Future Forecast
Figure Peru Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Peru Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Peru Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Peru Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
7.4 South America Market by Forecast
Figure South America Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure South America Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 8 Middle East & Africa Market Status and Future Forecast
8.1 Middle East & Africa Market by Type
Table Middle East & Africa Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Table Middle East & Africa Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Table Price List by Type, 2016-2020
8.2 Middle East & Africa Market by Application
Table Middle East & Africa Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Table Middle East & Africa Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Table Price List by Application, 2016-2020
8.3 Middle East & Africa Market by Geography
8.3.1 GCC Market Status and Future Forecast
Figure GCC Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure GCC Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure GCC Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure GCC Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
8.3.2 North Africa Market Status and Future Forecast
Figure North Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure North Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure North Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure North Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
8.3.3 South Africa Market Status and Future Forecast
Figure South Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure South Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure South Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure South Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
8.4 Middle East & Africa Market by Forecast
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2026F (Volume)
Part 9 Market Features
9.1 Product Features
9.2 Price Features
9.3 Channel Features
9.4 Purchasing Features
Part 10 Investment Opportunity
10.1 Regional Investment Opportunity
10.2 Industry Investment Opportunity
PART 11 Coronavirus Impact
11.1 Impact on Industry Upstream
11.2 Impact on Industry Downstream
11.3 Impact on Industry Channels
11.4 Impact on Industry Competition
11.5 Impact on Industry Obtain Employment
Part 12 Conclusion


List of Tables


Table Type of Agent Performance Optimization (APO)
Table Application of Agent Performance Optimization (APO)
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Service & Software Business Operation of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Business Operation of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Volume Business Operation of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table xxx Business Operation of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table xx% Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 14 Business Operation of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 2 Business Operation of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 0 Business Operation of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 2 Business Operation of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 1800 Business Operation of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 2160 Business Operation of CallMiner (Sales Revenue, Cost, Gross Margin)
Table 2810 Business Operation of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table 89 Business Operation of HigherGround, Inc. (Sales Revenue, Cost, Gross Margin)
Table Global Agent Performance Optimization (APO) Market by Region, 2016-2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Region, 2016-2020 (Volume)
Table Price List by Region, 2016-2020
Table Global Agent Performance Optimization (APO) Market by Company, 2016-2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Company, 2016-2020 (Volume)
Table Price List by Company, 2016-2020
Table Global Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table Global Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table Global Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020
Table Asia-Pacific Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table Asia-Pacific Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table Asia-Pacific Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table Asia-Pacific Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020
Table Europe Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table Europe Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table Europe Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table Europe Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020
Table North America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table North America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table North America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table North America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020
Table South America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table South America Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table South America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table South America Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020
Table Middle East & Africa Agent Performance Optimization (APO) Market by Type, 2016-2020 (Million USD)
Table Middle East & Africa Agent Performance Optimization (APO) Market by Type, 2016-2020 (Volume)
Table Price List by Type, 2016-2020
Table Middle East & Africa Agent Performance Optimization (APO) Market by Application, 2016-2020 (Million USD)
Table Middle East & Africa Agent Performance Optimization (APO) Market by Application, 2016-2020 (Volume)
Table Price List by Application, 2016-2020


List of Figures


Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020
Figure Asia Agent Performance Optimization (APO) Market Share by Region in 2020
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Region in 2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Company in 2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Company in 2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure Global Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure China Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure China Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure China Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure China Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Southeast Asia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Southeast Asia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Southeast Asia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Southeast Asia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure India Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure India Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure India Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure India Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Japan Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Japan Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Japan Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Japan Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Korea Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Korea Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Korea Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Korea Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Oceania Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Oceania Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Oceania Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Oceania Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Asia-Pacific Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Europe Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure Europe Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure Germany Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Germany Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Germany Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Germany Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure UK Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure UK Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure UK Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure UK Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure France Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure France Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure France Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure France Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Italy Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Italy Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Italy Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Italy Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Russia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Russia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Russia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Russia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Spain Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Spain Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Spain Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Spain Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Netherlands Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Netherlands Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Netherlands Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Netherlands Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Turkey Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Turkey Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Turkey Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Turkey Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Switzerland Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Switzerland Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Switzerland Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Switzerland Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Europe Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Europe Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure North America Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure North America Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure North America Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure United States Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure United States Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure United States Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure United States Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Canada Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Canada Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Canada Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Canada Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Mexico Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Mexico Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Mexico Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Mexico Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure North America Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure North America Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure South America Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure South America Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure South America Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure Brazil Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Brazil Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Brazil Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Brazil Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Argentina Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Argentina Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Argentina Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Argentina Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Columbia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Columbia Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Columbia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Columbia Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Chile Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Chile Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Chile Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Chile Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Peru Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure Peru Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure Peru Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Peru Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure South America Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure South America Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Type in 2020 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Type in 2020 (Volume)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Application in 2020 (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Share by Application in 2020 (Volume)
Figure GCC Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure GCC Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure GCC Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure GCC Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure North Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure North Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure North Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure North Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure South Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Million USD)
Figure South Africa Agent Performance Optimization (APO) Market Market Status, 2016-2020 (Volume)
Figure South Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure South Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Million USD)
Figure Middle East & Africa Agent Performance Optimization (APO) Market Forecast, 2021E-2030F (Volume)

Research methodology is mainly referring to the practical how of any offered piece of research. More specifically, it’s all about how a researcher systematically designs a study in order to assure extremely valid as well as reliable results that ultimately address the targets and objectives of the research.

In any formal research including academic journal, article, dissertation and so on, there will be a special section on a research methodology that mainly describes what, by whom, how to gather as well as how to evaluate the data are provided.

This research methodology has been segmented into following types:

Primary Research:

It is said to be original information that the researchers collect for the crucial purposes of answering the research questions of readers with the help of surveys, observations and experiments.

Secondary Research:

The secondary research is the data that has already been collected by various other researchers in the form of government analysis or scientific studies.

Qualitative Research:

It is descriptive and subjective method irrespective of facts. Both observation and description are essential in this type of research methodology. Its main vision is to analyze knowledge, attitudes, behaviours as well as opinions of people related to the topic of any research. This method has been operated through grounded research, case study and actionable research.

Quantitative Research:

It contains several laboratory experiments, basic surveys, mathematical calculations, simulations and so on. The possible measurement, quantity or amount is considered to be a major factor in the quantitative research methodology.

Tab Four
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